📦 Solura – Shipping Policy

Last updated: 11 September 2025

Thank you for shopping with Solura. We are committed to ensuring your jewellery reaches you safely, securely, and as quickly as possible.

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1. Processing Times

• All orders are processed within 2–3 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has been shipped.

• During high-demand periods (collection launches, holidays), processing may take slightly longer.

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2. Shipping Rates

✨ Shipping Rates

3.  Delivery Estimates

• Shipping costs are calculated at checkout based on your location.

• Estimated delivery times (after dispatch):

  • Ireland & UK: 2-5 business days

  • Europe: 5–7 business days

  • Rest of World: 7–14 business days

Please note: these are estimated timeframes. Delays may occur due to customs or external courier factors.

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4. Customs, Duties & Taxes

• International orders may be subject to import duties, taxes, or fees, which are the responsibility of the customer.

• Solura is not responsible for delays caused by customs.

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5. Order Tracking

• Once shipped, you will receive an email with your tracking number.

• Tracking may take 24–48 hours to update once your parcel has been dispatched.

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6. Lost or Delayed Parcels

• If your parcel is delayed or appears lost, please contact us at info@soluragems.com with your order number.

• We will assist in opening an investigation with the courier.

• Solura cannot be held liable for delays outside our control (e.g., customs, courier strikes, natural events).

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7. Shipping Restrictions

• We currently ship worldwide 🌍.

• We do not ship to P.O. Boxes or military addresses.

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📩 Questions?
If you have any questions regarding shipping, please contact us at info@soluragems.com.