Shipping and Delivery

Thank you for shopping with Solura. We are committed to ensuring your jewellery reaches you safely, securely, and as quickly as possible. All orders are sent using tracked delivery, so your order gets to you safely.

1. Processing Times

  • All orders are processed within 1 - 2 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking information once your order has been shipped.
  • During high-demand periods (collection launches, holidays), processing may take slightly longer.

2. Shipping Rates

Solura Shipping Info

3.  Delivery Estimates

  • Shipping costs are calculated at checkout based on your location.
  • Estimated delivery times (after dispatch):
    • Ireland: 2-3 business days
    • UK: 3-5 business days
    • Europe: 5–7 business days
    • Rest of World: 7–14 business days

Please note: these are estimated timeframes. Delays may occur due to customs or external courier factors.

4. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, or fees, which are the responsibility of the customer.
  • Solura is not responsible for delays caused by customs.

5. Order Tracking

  • Once shipped, you will receive an email with your tracking number.
  • Tracking may take 24–48 hours to update once your parcel has been dispatched.

6. Lost or Delayed Parcels

  • If your parcel is delayed or appears lost, please contact us at info@soluragems.com with your order number.
  • We will assist in opening an investigation with the courier.
  • Solura cannot be held liable for delays outside our control (e.g., customs, courier strikes, natural events).

7. Shipping Restrictions

  • We currently ship worldwide 🌍.
  • We do not ship to P.O. Boxes or military addresses.

📩 Questions?
If you have any questions regarding shipping, please contact us at info@soluragems.com.