✨ Returns & Refunds Policy
We hope you love your Solura jewellery - each piece is crafted with care and designed to shine with you through every golden hour. If, however, you’re not completely satisfied, we’re here to help.
🌞 Returns
- You may return unworn, unused items in their original packaging within 14 days of delivery.
- To start a return, please contact us at info@soluragems.com with your order number.
- Once your return is approved, we’ll provide instructions on where to send your jewellery back.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
🌙 Exchanges
- At this time, we do not offer direct exchanges.
- If you’d like a different item, please return your original order for a refund and place a new order.
💎 Refunds
- Once we receive your return, we’ll inspect the item and notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
🛡 Faulty or Incorrect Items
- If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it.
- We will replace the item or issue a full refund, including shipping.
❌ Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Earrings
- Gift cards
- Sale/Final Sale items
🌍 Questions?
If you have any questions about returns or refunds, please contact us at info@soluragems.com - we’re always here to help.